Job Title:	Arrears Control / Collections (Field based), circa 17k + bonus
Reference:	ewr2606:39293 jic
Salary:	£16000 to £18000 per annum
Location(s):	Northamptonshire, Nottinghamshire, Shropshire, Staffordshire, Herefordshire, Staffordshire, Warwickshire, West Midlands, Worcestershire, Birmingham, Wolverhampton, Shropshire
Industry(s):	Debt Collection
Advertiser:	EasyWebRecruitment.com
Employment Type:	Permanent
Posted:	26-02-2010

Description:

Arrears Control / Collections (Field based), circa 17k + bonus

Position: Field Customer Account Advisor.
Location: Opportunities throughout England, Scotland and Wales including Northamptonshire, Warwickshire, Nottinghamshire, Staffordshire, West Midlands and Shropshire.
Benefits: Company Van, Bonus Scheme, Company Pension, 20 Days Holiday plus Bank Holidays, Staff Purchase Scheme and Uniform provided.
Salary: £16-18k + Bonus
Hours: Field Based Role, Mon-Sat, 39 hrs/wk based on a 5 day rota.

COMPANY:
Our client is a leading retail chain trading through 192 stores nationwide offering quality goods for the home in an affordable way. They employ in excess of 2200 staff with expansion planned to continue. They not only offer an excellent salary and great bonus potential but add to this fantastic staff training and development and you’re onto a winner!

ROLE:
The Field Customer Account Advisor is a key role in managing the debt in line with Company targets

RESPONSIBILITIES:
a) To build strong relationships with customers who are late in making payments and establish causes and problem resolution.
b) To communicate with customers on payments of goods both verbally and in writing whilst ensuring the Company’s PCP procedures are adhered to.
c) Maintain accurate and up to date customer files.
d) To arrange and carry out when necessary, merchandise collections from customers, after management authorisation.
e) To request skip tracing activities as needed.
f) To follow retention procedures to ensure required targets are met.
g) To provide late payment ‘trouble-shooting’ support to all stores within the region as directed.
h) To provide on-job training support including the coaching and mentoring of newly appointed staff.

KNOWLEDGE/EXPERIENCE:
a) Driving license essential
b) Previous experience of working in a customer focused environment.
c) Prior collections experience preferred but not essential.

You may have experience of the following Debt Collector, Debt Recovery, Debt Collection, Bailiff, Arrears Control, Credit Control, Credit Controller, County Court, Insolvency, etc

This vacancy is being advertised by EasyWebRecruitment.com, the UK’s leading Flat Fee Recruitment Agency. The services advertised by EasyWebRecruitment.com are those of an employment agency. Ref: EWR

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.