Job Title:	Collections Advisors
Reference:	cardinal1
Salary:	Up to £15k per annum dependant on experience
Location(s):	Birmingham, West Midlands
Industry(s):	Debt Collection, Debt Management
Advertiser:	Cardinal Capital Ltd
Employment Type:	Permanent
Posted:	11-08-2008

Description:

We are a debt purchase and collections company who require an office based Collector to work as part of our small friendly collections team.
Dealing with customers in a varying degree of circumstances, from first point of contact through to litigation. We are looking for candidates with a confident, assertive and professional approach to our customers and clients, with proven experience in debt collection.

We are looking for a strong team player who is able to work on their own initiative with excellent all round communication, organisational and time management skills


Duties:

To collect outstanding debts on behalf of our clients and the company.

To exercise considerable tact and judgment when dealing with debtors within a high volume customer contact group, where the public can be distraught or aggrieved by application of legislation and enforcement procedures.

To ensure 24 hour turnaround of all customer/client correspondence.

To ensure that client file details are accurate and kept up to date including contact name and addresses, workflow, agreed percentage charge levels etc.

To make every endeavour to collect debt on behalf of the client regardless of the size of the amount in accordance with the ethical philosophy of the company.

To maintain high call rates during peak hours.

Salary.

Up to £15k per annum dependant on experience.

Performance related quarterly bonus scheme