Job Title:	Collections Manager
Reference:	CM
Salary:	Negotiable on experience
Location(s):	Kent
Industry(s):	Financial Services, Debt Management, Debt Collection, Consumer Finance
Advertiser:	Cabot Financial (Europe) Ltd
Employment Type:	Permanent
Posted:	06-11-2008

Description:

Position
Collections Manager

Department
Collections

Salary
Negotiable dependant on experience

Hours
Shift patterns between 8am and 9pm Monday to Friday to include every 3rd Saturday

The role
We are currently seeking a Collections Manager to be responsible for an assigned Collections or Trace unit. This will include managing all facets of daily work, reporting, monitoring, production and appropriate assignment of call centre staff. Involvement in the development of the unit moving forwards and the decsion making process for all changes within the area.

The following requirements are desired for the right person:


· Current supervisory and/or management experience
· Good verbal and written communication skills
· Excellent understanding of collections practices and procedures
· Experience in workforce planning and staffing for both Inbound and Outbound calling environments
· Extensive hands-on experience of pre-defaulted and defaulted consumer collections
· Full knowledge of compliance and related laws
· Excellent interpersonal and organisational skills
· Ability to make solid decisions quickly in a crisis situation
· Ability to motivate and develop employees
· Knowledge of basic laws related to personnel issues
· Analytical ability