| Job Title: | Collections Specialist - Slough |
|---|---|
| Reference: | 253092 |
| Salary: | 25000 |
| Location(s): | Berkshire |
| Industry(s): | Blue Chip |
| Advertiser: | Hays Accountancy & Finance |
| Employment Type: | Permanent |
| Posted: | 14-08-2008 |
Description:
Purpose:To maximise company profit and reduce losses by collecting all overdue rentals in a timely manner by means of telephone letter and e mail
Key Accountabilities:
Contact lessees by phone and / or letter in order to collect overdue rentals
- Request field calls where appropriate for investigation of non-payment issues.
- Resolve issues or complaints raised by the lessee or the supplier on any arrears case.
- Referral of any case that requires approval or guidance to Collections management team.
- Adhere to the CACS procedures and work within the guidelines provided, ensuring all collection activities are carried out in the legally mandated manner.
- Meet agreed productivity and effectiveness targets set.
Experience:
Credit collections experience is ESSENTIAL.
Knowledge of contracts and consumer credit preferred
Banking, Leasing or Finance Agreements experience preferred
Job Skills and Knowledge:
- Involves at least 95% telephone work
- P.C literate, familiar in navigating the web - essential
- Excellent interpersonal/communication skills ? essential
- Ability to deal with customers effectively using a range of telephone techniques ?Involves 95% telephone work essential
- Ability to meet targets based on productivity and effectiveness ? essential
- Confidence to deal with all aspects of arrears and related problems ? essential
- Effective written skills ? preferable
- Ability to learn quickly ? preferable
- Ability to use initiative - essential
Benefits
- Base salary + 70% bonus
- Good benefits package
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