Job Title:	Credit Controller - Bedford
Reference:	62008
Salary:	£20,000 - £25,000
Location(s):	Bedfordshire
Industry(s):	Blue Chip
Advertiser:	Hays Accountancy & Finance
Employment Type:	Permanent
Posted:	03-07-2008

Description:

My client, a recognised market leader and well-known brand, are looking for a Team Leader to supervise a team of Credit Controllers. This is a highly visible role with excellent opportunities for progression within an organisation well-known for their focus on professional development.

Based in the company's headquarters in Bedford, this role requires someone with the ability manage effectively and analyse and report credit findings for management.

The successful candidate will be polished and progressive with the ambition to progress within a high-profile role with a great employer.

• To lead, motivate, coach and develop 10 Credit Controllers.
• To effectively resource at times of holiday, sickness, absence and at peak times.
• To achieve a high level of staff satisfaction.
• To demonstrate a working knowledge of all the billing and collections process.
• Recruit and performance manage team members when required.
• To ensure our customers are paying to contractual terms.
• Provide team members with objectives and targets in line with the company?s KPI?s.
• To ensure team members provide an excellent service to our customers in order to reduce DSO, aged outstanding debt as well as build good client relationships.
• Visit clients to improve billing and collection process to prevent bad debt and maximise cashflow.
• Monitor, review and coach team members to meet office and company standards.
• Report on cash collection, query resolution, aged debt and unapplied.
• Ensure team members are adhering to FSA and DPA regulations.
• To provide monthly cash forecasts.
• To carry out regular 1 to 1 with each team member.
• To carry out monthly debt reviews with each team member.
• To identify repetitive billing errors and liaise with appropriate people to implement ways of working to prevent.
• To work with and provide support for internal and external customer in regards to insurance billing.
• To ensure team cover overflow calls when required.
• Monitor and review quality of collection methods within the team in order to improve billing and debt results year on year.
• To act as a point of escalation for internal, external customers and staff ensuring issues, actions and development initiatives are concluded satisfactorily.
• Work with the Account Handlers and Business Managers to ensure customer accounts set up and maintained in line with trading contracts.
• To approve and control accounting adjustments including credit and rebill, bad debt adjustments, goodwill adjustments, rebate authorisation, cash to debt set off arrangements, contract cleardowns and various reconciliations.
• Ensure that current and future systems and processes are exploited to their full potential to meet and exceed the needs of customers and the Company.
• Assist Operations and Enterprise sales team in achieving their business targets.
• To hold regular team meetings.
• Manage a portfolio of accounts

 

Progressive atmosphere with opportunity for career development.
Competitive salary.
Modern offices with parking.