Job Title:	Telephone Accounts Negotiators - German or French Speaking
Reference:	JP/TN/Pr
Salary:	£14k OTE £20k per annum
Location(s):	Lancashire
Industry(s):	Debt Collection
Advertiser:	Debt & Credit Solutions Ltd
Employment Type:	Permanent
Posted:	21-01-2010

Description:

MAIN PURPOSE OF JOB

? To maximise fee revenue generation and to offer outstanding levels of service to the company’s blue chip client base. This is achieved through high volume telephone contact and quality negotiation and customer service skills to ensure that competitive levels of liquidation are attained. Responsibility extends to agreeing repayment terms within the parameters stipulated by the company. Operating in a performance orientated environment, the account representative strives to exceed client expectations and provide a level of service that sees RMAI maintaining its position as market leader.


POSITION IN ORGANISATION

? Directly accountable to their departmental OTM.


SCOPE OF JOB

? Manages a portfolio of delinquent accounts on behalf of the company’s blue chip client base through the use of Dialler software and Collections management system
? Responsible for the provision of payment and information solutions
? Attains levels of liquidity such as to maintain the company’s position as market leader
? Adheres to the strictest requirements of our clients in terms of payment deadlines and methods
? Represents the best interests of the company and its clients - at all times - through provision of outstanding levels of customer service
? Delivery of all aspects of client/company performance standards and audit requirements
? Performance focussed - strives to maximise fee revenue through effective telephone negotiation – exceptional monthly bonus potential
? Implements Company and Client Minimum Collection Standards
? Delivers 100% of Baseline Budget


LIMITS OF AUTHORITY

? Responsible for the management of a portfolio of delinquent accounts
? Agrees repayment terms according to the strictest requirements of client


QUALIFICATIONS

? Highly developed oral communication skills
? Fluent French or German speaking - preferably native

EXPERIENCE

? Experience in a customer service environment an advantage
? Previous experience in sales or telephone work
? Ability to negotiate and persuade
? Able to demonstrate and perform to role competency requirement