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A role has become available for an experienced Collections Manager for an excellent opportunity based in the Midlands.
The role will involve managing a team of collections advisors and team leaders within a busy contact centre.
You will be responsible for establishing and maintaining KPI's & SLA's, mentoring staff, dealing with high level call escalations and presenting to the board.
The successful candidate must have previous collections management and be able to confidently present at board level.
Previous predictive dialler experience would be a strong advantage.
A role has become available for an experienced Collections Manager for an excellent opportunity based in Surrey.
The role will involve managing a team of collections advisors and team leaders within a busy contact centre.
You will be responsible for establishing and maintaining KPI's & SLA's, mentoring staff, dealing with high level call escalations and presenting to the board.
The successful candidate must have previous collections management and be able to confidently present at board level.
Previous predictive dialler experience would be a strong advantage.
Position
Collections Manager
Department
Collections
Salary
Negotiable dependant on experience
Hours
Shift patterns between 8am and 9pm Monday to Friday to include every 3rd Saturday
The role
We are currently seeking a Collections Manager to be responsible for an assigned Collections or Trace unit. This will include managing all facets of daily work, reporting, monitoring, production and appropriate assignment of call centre staff. Involvement in the development of the unit moving forwards and the decsion making process for all changes within the area.
The following requirements are desired for the right person:
· Current supervisory and/or management experience
· Good verbal and written communication skills
· Excellent understanding of collections practices and procedures
· Experience in workforce planning and staffing for both Inbound and Outbound calling environments
· Extensive hands-on experience of pre-defaulted and defaulted consumer collections
· Full knowledge of compliance and related laws
· Excellent interpersonal and organisational skills
· Ability to make solid decisions quickly in a crisis situation
· Ability to motivate and develop employees
· Knowledge of basic laws related to personnel issues
· Analytical ability
Key Functions
Based in the heart of London West End....
Responsible for the effective management of the nominated sector, they must motivate and lead their team of supervisor's and Co-ordinators
As part of a performance management team the Collections Manager must develop and facilitate best working practices for the smooth running of the department as a whole; challenge existing views and understanding of core processes and controls within the business
PEOPLE MANAGEMENT
MANAGEMENT REPORTING
Based in the heart of London West End the successful collections Manager must have some or all of the following skills:
Based in the heart of London West End our client is a large music company. The company has been established for many years and significant growth recently has created the need for a Collections Manager to assist the accounting function.
The successful Collection Manager can expect the following remuneration package: